Feedback Form

We're always happy to hear from you! If you have any opinions, questions, or suggestions about our website, availability, or product line, please use the form below to let us know!

Please note that this form is not for model suggestions; if you would like to make a model suggestion, please use our Suggest a Model form.

Are you looking to send an engine in for repair? Save time and please visit our FAQ page on the repair process!

Due to the volume of e-mail we receive, Kato USA may not be able to reply to all e-mail inquiries, but we will try to get to your questions as quickly as possible - typical turnaround is 2-5 business days for a response. If you have questions about how to build or plan your layout, we suggest finding a hobby store that can assist you! You can always check our Shop Finder to see if there is one near you.

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What aspect of Kato USA would you like to offer feedback or ask a question about?	*** Click to Select *** -------------------------------------------- KATO ONLINE STORE Our Website Our N scale products Our HO scale products Our Unitrack Availability of our product Other
Your Feedback message:
Kato USA does not offer general advice about model railroading and is unable to provide a product search service. Please see your local hobby shop for assistance.